Refund Policy

1. Introduction

Thank you for choosing Viral-X. We are committed to providing high-quality digital services and ensuring your satisfaction.

This Refund Policy explains the conditions under which refunds may be issued.

2. Refund Eligibility

Due to the nature of digital services, refunds are only provided under the following conditions:

• • • The service was not delivered as described.
    • There is a technical failure on our side that prevents the service from being completed.
    • The service was canceled before processing or delivery.

To request a refund, you must submit a request within 48 hours of placing the order.

3. Non-Refundable Items

• • Refunds will not be issued in the following cases:

    • If the order was successfully delivered as per the description.
    • If the issue was caused by the customer's account settings, privacy settings, or restrictions that prevent service delivery.
    • If wrong or incorrect information was provided during the order (e.g., wrong profile link).

For services labeled as non-refundable at the time of purchase.

4. Refund Process

If you meet the eligibility criteria, please follow these steps:

• Contact our support team at [email protected] within 48 hours of your order.
• Provide your order ID and a detailed description of the issue.
• Our team will review your request and respond within 3–5 business days.

If approved, the refund will be processed back to your original payment method.

5. Cancellations

Orders that are pending and have not yet started can be canceled upon request.

Once the order is in progress or completed, cancellation may not be possible.

6. Service Failures or Errors

In rare cases where a service is incomplete, stuck, or malfunctioning, please contact us immediately.

We will either:

• Complete the remaining service, or
• 
  
• Offer a full or partial refund depending on the situation.

7. Changes to This Policy

Viral-X reserves the right to update or modify this Refund Policy at any time.

Changes will be posted on this page, and it is your responsibility to review it periodically.

8. Contact Us

If you have any questions or concerns regarding this Refund Policy, please reach out to:

📧 Email: [email protected]